A 99.9% Server Uptime
We’ve set up our web hosting platform using dependable hardware components and strongly modified software. Our sysadmins have installed a tweaked version of SELinux on our servers to guarantee utmost protection and stability. We have installed several DoS protection appliances combined with very powerful firewalls to make sure our network is impenetrable and secure.
All our web hosting plans packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the guarantee stays the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it’s important to also build your own network architecture. This is the reason why we set up a custom internal network in all our data center facilities. Relying on top–class Juniper switches and routers, our internal network allows for stupefyingly fast data transfer speeds and is completely redundant.
In this way, you will enjoy a 99.9% network uptime in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe and in our data center in Australia, no matter which web hosting package you have chosen.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have given our best to lower all potential risks with our cloud hosting packages and although our company provides top–notch tech support, there are occasions when the client is simply not satisfied with what we offer. Or he wants to move to a more powerful hosting solution, like a VPS server or even a dedicated server.
That’s the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not fully satisfied, we will give you a reimbursement.
24/7 Technical Support
We have mindfully selected each individual member of our 24x7 support department so that we can offer you the very best support that you can possibly get. Each one of our customer service technicians has lots of years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. And they are available 24x7 – you will be able to touch base with them at any time and they’ll respond to you as soon as possible.
Their average support ticket response time is below 20 minutes, while with other hosting suppliers you need to wait for days. Moreover, we offer you a 1–hour response time guarantee. Irrespective of what happens, your questions will be replied to in under 1 hour.