A ticketing system is the most widely used correspondence medium that web hosting companies offer to their clients. It is most often part of the billing account and is the very best way to fix a problem that requires a certain amount of time to investigate or that has to be forwarded to an admin. In this way, all replies added by either side will be kept in one and the same place in the event that someone else wants to work on the issue in question and the info in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which suggests that you’ll need to log in and out of at least two accounts in order to complete a particular task or to touch base with the hosting company’s customer service team. In case you would like to administer several domain names and each one is hosted in a separate account, you will have to use even more accounts simultaneously. Furthermore, it could take a significant span of time for the hosting provider to answer your ticket.

Integrated Ticketing System in Web Hosting

In stark contrast with what you may find with plenty of other web hosting providers, the support ticket system that we use with our web hosting plans is part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to remember different usernames and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in a single location. So, if you’ve got a question or face an issue, you can touch base with our customer care staff straight away. Our system includes a clever search option. This implies that even in case you have posted an enormous number of tickets over the years, you will be able to track down the one that you need in an instant. Also, you can read knowledge base guidelines for handling commonly faced obstacles.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more efficient to manage everything from a single location, which is the reason why we’ve implemented a ticketing system into the in-house created Hepsia hosting Control Panel, which comes with every single semi-dedicated server package. This will allow you to manage the correspondence with our technical support staff together with your disk space, which means that you will not have to memorize an additional log-on name for a different admin console. You’ll be able to submit a new ticket or to track the status of an old one with no more than a couple of clicks whilst you’re browsing the content within your semi-dedicated account. Additionally, you can go through older tickets using a smart search functionality or read relevant FAQ articles, which include solutions to commonly experienced challenges. The built-in trouble ticket system is monitored 24-7-365 with the maximum response time being only 1 hour, so there’ll always be somebody to help you.