Integrated Ticketing System in Web Hosting
In stark contrast with what you may find with plenty of other web hosting providers, the support ticket system that we use with our web hosting plans is part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to remember different usernames and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in a single location. So, if you’ve got a question or face an issue, you can touch base with our customer care staff straight away. Our system includes a clever search option. This implies that even in case you have posted an enormous number of tickets over the years, you will be able to track down the one that you need in an instant. Also, you can read knowledge base guidelines for handling commonly faced obstacles.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything from a single place, which is the reason why we’ve implemented a ticketing system into the in-house built Hepsia hosting Control Panel, which is available with each single semi-dedicated server plan. This will allow you to handle the correspondence with our customer support staff along with your website files, which goes to say that you won’t need to remember one more log-on name for a different admin console. You will be able to send a new ticket or to track down the status of an old one with less than a couple of mouse clicks whilst you’re browsing the content hosted in your semi-dedicated account. Additionally, you can go through older tickets using a clever search filter or read relevant help articles, which offer solutions to commonly encountered issues. The integrated ticketing system is closely monitored 24-7 with the maximum response time being just 1 hour, so there will always be someone to help you.