Integrated Ticketing System in Web Hosting
In stark contrast with what you may find with plenty of other web hosting providers, the support ticket system that we use with our web hosting plans is part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to remember different usernames and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in a single location. So, if you’ve got a question or face an issue, you can touch base with our customer care staff straight away. Our system includes a clever search option. This implies that even in case you have posted an enormous number of tickets over the years, you will be able to track down the one that you need in an instant. Also, you can read knowledge base guidelines for handling commonly faced obstacles.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more efficient to manage everything from a single location, which is the reason why we’ve implemented a ticketing system into the in-house created Hepsia hosting Control Panel, which comes with every single semi-dedicated server package. This will allow you to manage the correspondence with our technical support staff together with your disk space, which means that you will not have to memorize an additional log-on name for a different admin console. You’ll be able to submit a new ticket or to track the status of an old one with no more than a couple of clicks whilst you’re browsing the content within your semi-dedicated account. Additionally, you can go through older tickets using a smart search functionality or read relevant FAQ articles, which include solutions to commonly experienced challenges. The built-in trouble ticket system is monitored 24-7-365 with the maximum response time being only 1 hour, so there’ll always be somebody to help you.