A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It's a very efficient way to get some information about the website hosting services or have some issue resolved as you are speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the reduced possibility of mistakes at the time you exchange information like usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you don't have to stay on the chat constantly - you'll be able to do another thing while the agent examines the issue in question. What's more, you're able to join a live chat room from any computer which is connected to the world wide web, avoiding the telephone rates that you will need to pay when you're calling to a different country.

Live Chat Support in Web Hosting

As part of the support services that we supply for all our web hosting plans, we've live chat support which is available each and every day, even on holidays. You can contact us no matter if you already own an account or not, as we will support you with all kinds of things, ranging from giving you basic info on our services if you are not our customer yet and you're interested in purchasing one of the packages, to assisting you with creating an email account in an e-mail client. Some problems are more technical and time-consuming, therefore you will need to use the ticketing system which is built-in our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every day, even on holidays and weekends. It's one of the best ways to find out more details about our semi-dedicated plans if you don't have an account yet or to get some problem resolved in case you're a customer and our support agents will assist you quickly regardless of the time of the day you join the chat. If you're hestitating which package is better for your web sites, if you need advice whether you should obtain a particular upgrade and how to order it or in case you experience difficulties installing an email account on your PC, you'll be able to get in touch with us and we will give you the needed info right away. Our live chat is accessible even after our phone lines go off for the day, which means that if you have an account with us, you can rest assured that you will always enjoy quick help with any kind of question or issue that shows up.