If you’ve ever got any inquiries connected with the hosting service in general or you face a problem with your sites, you’ll have to touch base with the respective web hosting provider’s tech support team. It may not matter how quickly they’ll respond when you have an enquiry of a general nature, but an issue such as a failed web application update, for example, may result in your site becoming damaged or unavailable on the web. And the longer you have to wait for the support team to assist you, the longer the site will be offline. In case you offer services or goods online, any downtime will disruptively affect your site and you can lose existing or potential clients. Many web hosting providers, particularly resellers, handle e-mails and support tickets within 24 hours, but in the digital age that’s far too long, as visitors will hardly ever go back to a website that is not working correctly for extended spans of time.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum reaction time for any tech support ticket that you submit or any e-mail that you write is just 60 minutes, even in case you contact us on weekends and national holidays. Whatever the nature of your problem or enquiry may be, we will lend you a hand straight away and will give you the needed info to fix any problem with your websites. The real response time typically does not exceed fifteen-twenty minutes, which goes to say that you can forget about waiting for hours and hours to get an issue solved or what’s even worse – waiting one whole day only to get an answer that more information is necessary while nothing’s resolved. We’ll give you assistance without any delay as we understand just how priceless time can be in the dynamic online sphere. The one-hour response guarantee is valid for any billing or technical query that you may have in regards to our web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a technical support ticket from your web hosting Control Panel or write an email regarding your semi-dedicated server, you will obtain a response within one hour max. You can contact us whenever you like with regard to general, technical or billing issues and because of the fact that we are available to you 7 days a week, you’ll always get support in no time. Based on the particular question or issue, we’ll give you more details, eliminate the predicament if it has been caused by something that is within our reach or inform you what steps to take in case you have to tweak some setting for an application that we do not have access to. You can just forget about waiting around for a day for each and every response. In reality, in the majority of cases we respond to tickets and emails within no more than 20-25 minutes.