Phone Support in Web Hosting
We know that being able to speak with a live consultant is rather important, so we have 3 support lines around the globe (UK, USA and Australia) and you're able to get in touch with us on the phone for 14 hours a day. If you consider buying one of our web hosting plans, for instance, you're able to call us and learn more about our solutions before you order in order to make sure that we cover all of the system requirements for your web sites. Following the purchase, you can call us about all of the sales and billing troubles you may experience, or get any kind of general or basic technical info you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical issues you'll have to use our ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs a day as part of the support services for each semi-dedicated server plan that we supply. As some issues are more difficult and time-consuming, you will need to open a ticket if you come across such a problem, still for all billing, general or minor tech issues you can always call us and we'll help you quickly in order to save you the time you will have to spend on creating a ticket. Even if you don't have an account yet, you are able to find out if you can host your websites on our high-tech cloud platform or you are able to receive any other general info about our semi-dedicated solutions. We have local numbers in the USA, the UK and Australia as well as an international number, so you're able to call the one that is closer to where you live.