24/7 Customer Support in Web Hosting
All our web hosting plans offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our services before you make a purchase or you are an existing client and you have any question or a difficulty, you're able to contact us any time, including weekends and holidays. We have a number of channels to get in touch with us - several phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical issues or any issues that need longer time to investigate and resolve. In contrast to various other website hosting suppliers, our trouble tickets come with a guaranteed max reply time of only 1 hour, so whatever your problem is, it'll be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you'll be able to take advantage of our 24/7 support services even on public holidays. Your sites will be available constantly and so will we. With a number of contact options, you're able to choose the most convenient way to get in touch with us and find out about our solutions in case you do not have an account yet, or get assistance if you are already our customer. You're able to phone us, have a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature a one-hour response time guarantee, although it rarely takes over 20 min to get assistance no matter the nature of the trouble. Using our customer and technical support services, we'll be there for you every time you need us, not several days after that.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time guarantee, you will enjoy quick support when you purchase a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, which means that every time you open a ticket via your billing account or you send an e-mail message related to any issue with your server or the pre-installed software on it whatever the time of the day, you will have a reply within the hour, even during holidays. Our ticketing system is the best option in case the issue in question requires longer time to be resolved or if it should be forwarded to our administrators, because it's a lot easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to phone us or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.