Customer Support Channels
A Sixty–Minute Response Guarantee
Every help request you send to us will be responded to within maximum one hour. In case your trouble ticket or email needs additional assistance from a sysadmin, we will forward it and leave a note to let you know that your case is being examined. If you make use of the Optional Admin Services package, all of the tasks included there will be carried out at a time that suits you.
A Top–Class Client Support Service
If you need any help while using our Site Control Panel or with any of the applications that we’ve pre–installed on the server for you, do not hesitate to get in touch with the client support team anytime via the ticketing system. Also, in case you need assistance managing your dedicated server, you can make use of the Optional Admin Services package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and restarting services, backup hard disk drive space, etcetera.
An Easy–to–Navigate Help Area
We have equipped our Site Control Panel with a detailed knowledge base, which offers comprehensive explanations of all its features and functionalities. Moreover, we have prepared in–depth video tutorials that will further demonstrate to you how to perform a specific operation or solve a frequently experienced issue. The educational articles and the tutorial video clips are readily reachable from each Site Control Panel section via the Videos and Help buttons located in the upper right corner.