1 hour ticket response
Timely assistance is our ultimate objective and that is the reason why we have a team of seasoned tech support engineers who are eager to offer a prompt reply to any question that you might have. Just open your technical support ticket from the Site Control Panel and we will get back to you within one hour in the worst case scenario. In fact, we work hard and aim for a twenty–minute ticket response time.
A Premium Customer Support Service
Our client service staff representatives possess enormous experience in the web hosting plans market and are competent enough to deliver a quick answer to your problem. If, however, the situation at hand is not within the competence of a technician, the customer support ticket will be sent to a programmer or admin for further assistance.
An Easy–to–Browse Help Center
Integrated into the Site Control Panel is an easy–to–navigate Help Center, which offers you a variety of information sources. You can search through a frequently updated knowledge base featuring web hosting account administration articles and web site administration articles, check the educational video tutorials or take a glimpse at our F.A.Q. repository.