Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Warranty

  • Each ticket that you submit to our client assistance crew will be replied to within less than 60 mins. The normal requests will be answered asap. Nevertheless, if the service request you have sent requires the aid of a licensed administrator, we are going to send the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Professional Client Help Service

  • We provide you with 7 days a week client help by using a super–fast ticketing application integrated into your Control Panel. You’ll be able to e mail us anytime about any of the software applications that come installed in advance on the virtual server, such as the chosen Operating System, the server management panel and our in–house created Site Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • In the Site Control Panel that is included without charge in your virtual server, you can easily find an informational Help section, incorporating all you should know about maintaining your internet sites and programs. We have incorporated a wide array of how to articles and video tutorials that display the common website supervision responsibilities in an easy–to–understand form.